Effective Date: June 19, 2026
Our Commitment to Accessibility
HCP Associates is committed to making our website usable by as many people as possible, regardless of ability or technology. As a research, strategy, marketing, advisory, and public-affairs firm, we believe that clear, well-designed communication should reach everyone. That conviction shapes the work we do for our clients, and it shapes how we build and maintain our own digital presence.
We treat accessibility not as a one-time project but as an ongoing responsibility. We work to ensure that people who use screen readers, keyboard navigation, screen magnification, voice control, captioning, and other assistive technologies can find what they need on www.hcpassociates.com and engage with us with confidence.
Conformance Status
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. WCAG, published by the World Wide Web Consortium (W3C), is the internationally recognized standard for digital accessibility and is organized around four principles: that content be perceivable, operable, understandable, and robust.
WCAG 2.2 Level AA is the current W3C Recommendation and builds directly on WCAG 2.1 Level AA. By targeting the most recent version of the standard, our website is designed to meet or exceed the WCAG 2.1 Level AA benchmark referenced by U.S. and international accessibility law. We describe our conformance as “partially conformant,” which means that while we have implemented the standard across the great majority of our content, some portions may not yet fully meet every success criterion. We are actively working to close any remaining gaps.
Why These Standards Matter to Our Clients
Many of the organizations we serve are government and public-sector entities with their own legal obligations. The U.S. Department of Justice’s 2024 rule under Title II of the Americans with Disabilities Act requires state and local government websites and mobile applications to conform to WCAG 2.1 Level AA. Private businesses also face accessibility expectations under ADA Title III, and federal agencies and their partners are subject to Section 508 of the Rehabilitation Act, which incorporates WCAG into its technical requirements. We hold our own site to these same standards so that we can be a credible, knowledgeable partner to the public-sector and federally connected clients who rely on us.
Measures We Take
Accessibility is built into how we manage this website. The measures we take include:
- Designing pages with a logical heading structure, meaningful link text, and a consistent, predictable navigation order.
- Providing descriptive alternative text for meaningful images and avoiding the use of color alone to convey information.
- Maintaining sufficient color contrast between text and background in line with WCAG 2.2 Level AA contrast requirements.
- Ensuring that interactive elements can be reached and operated with a keyboard, with visible focus indicators.
- Reviewing new content and design templates against WCAG 2.2 criteria before and after they are published.
- Including accessibility in our internal review practices so that it is considered as content is created, not only after the fact.
- Incorporating accessibility feedback from users and addressing issues as they are identified.
Compatibility With Browsers and Assistive Technology
Our website is designed to be compatible with current versions of widely used web browsers, including Google Chrome, Mozilla Firefox, Microsoft Edge, and Apple Safari, on both desktop and mobile devices. We aim to support recent versions of common assistive technologies, including screen readers such as JAWS, NVDA, and VoiceOver, as well as browser zoom and operating-system magnification, voice-control tools, and keyboard-only navigation.
For the best experience, we recommend keeping your browser and assistive technology updated to a recent version. Some functionality may not work as expected on browsers or assistive technologies that are no longer supported by their developers.
Known Limitations
Despite our ongoing efforts, some content on our website may have limitations. We share the following so that visitors are not caught off guard, and we are working to resolve each item:
- Some older documents, downloadable reports, or case studies published before our current accessibility practices may not be fully accessible. If you encounter one you need, please contact us and we will provide it in an accessible format.
- A limited number of images, charts, or data visualizations may not yet have complete text alternatives. We can supply the underlying information on request.
- Occasional content added during high-volume publishing periods may not be reviewed for accessibility until shortly after it goes live.
Third-Party Content
Portions of our website may rely on third-party tools, plugins, embedded media, or content hosted by other providers, such as forms, maps, video players, or social media feeds. While we choose vendors with accessibility in mind and encourage them to meet recognized standards, we do not control how all third-party content is built, and it may not fully conform to WCAG 2.2 Level AA. If a third-party feature creates a barrier for you, please let us know and we will work to provide the information or service through an alternative, accessible means.
Feedback and Contact
We welcome your feedback on the accessibility of our website. If you encounter a barrier, need information in an alternative format, or have a suggestion for how we can improve, please reach out. Your input helps us identify problems we may not have caught and is genuinely valued.
You can contact us through our contact page, or by the phone or email options listed there. When you reach out, it helps to include the web address of the page, a description of the problem, and the browser and assistive technology you were using, though none of these details are required.
We aim to acknowledge accessibility feedback within three to five business days. If a question requires more investigation, we will tell you that and keep you informed as we work toward a resolution. If you need information urgently or in a specific alternative format, please say so and we will prioritize your request and offer an alternative way to obtain what you need, such as by email, telephone, or another method that works for you.
Formal Complaints
If you have raised an accessibility concern with us and are not satisfied with our response, you may request that your concern be escalated for further review by our management team. Please contact us through our contact page and indicate that you would like to file a formal accessibility complaint, and we will respond with the steps we are taking. We take these matters seriously and will make a good-faith effort to resolve them promptly and fairly.
Ongoing Effort
Digital accessibility is a continuing commitment rather than a finished task. As standards evolve, as we add new content, and as we receive feedback, we will keep assessing and improving our website. We periodically review our pages against WCAG 2.2 Level AA, update this statement as our practices change, and treat every report of a barrier as an opportunity to do better. Our goal is a website that everyone can use with dignity and ease.
This statement was last reviewed and updated on June 19, 2026.